similar problem happened to my brother last month when flying out from the US to the UK: the app and website had a bug that was truncating the first letter of h

similar problem happened to my brother last month when flying out from the US to the UK: the app and website had a bug that was truncating the first letter of his middle name and so it wouldn't match the name on his ID and refused to issue an ETA. no recourse, just trying again and again. missed his flight to the UK as a result, major problem. not having a paper fallback (fill out an immigration form on arrival if you don't need a visa, i.e., US citizens) was the stupidest decision ever