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The EU just had to pass a law to force companies to disclose if a customer service agent is AI or Human. It is beaten. https://commission.europa.eu/news-and-me
by Someone1234 1mo ago
The EU just had to pass a law to force companies to disclose if a customer service agent is AI or Human. It is beaten.
https://commission.europa.eu/news-and-media/news/safer-and-more-transparent-ai-2026-08-02_en https://commission.europa.eu/news-and-media/news/safer-and-m...
- maximilianthe1 1mo agoCustomer service is very different. Crappiest audio quality possible & scripted answers all the way down. Almost like humans are forced to behave like machines.
- stavros 1mo agoNowadays, I prefer AI CS agents to humans. I just had a chat with an AI yesterday, it understood me perfectly even when I made mistakes, I was impressed. In contrast, humans tend to paste me the same barely-relevant macro over and over, no matter how much time I spend explaining my issue.
- rogerrogerr 1mo agoYeah, at least LLMs read everything you write (for now). Human first level support agents are incredibly frustrating if you have to explain anything with more than one logical step.
- AnotherGoodName 1mo agoAlso the endless online debates of ‘is this post made by ai? What about those images, that video or that music?’.
- thatjoeoverthr 1mo agoNobody thinks customer service agents are real, realistic or useful. EU just passes laws.
- jackjeff 1mo agoIf cars were just invented the EU would pass a mandate to ensure cars can’t have accidents.