Two clichés to be contrasted with another two: the smiling first-name-terms coffee-shop barista in Hamburg, and the coldly brusque waiter in some Roman caffè st

Two clichés to be contrasted with another two: the smiling first-name-terms coffee-shop barista in Hamburg, and the coldly brusque waiter in some Roman caffè storico. All these generalizations are as slippery as a bar of soap.