3 ms·

Interesting. What POS terminals are common there? I am curious about culture spreading through technology defaults and wonder if it's effectively driven by what

by arjie 2mo ago

Interesting. What POS terminals are common there? I am curious about culture spreading through technology defaults and wonder if it's effectively driven by whatever Square chose and whomever else decided to ape the incumbent or whatever.

ajsnigrutin 2mo ago
There's a bunch of them, but the tip offers are usually on the newer touchscreen (probably android based) ones. The old ones (never seen the tip option on those... for now): https://www.simple-shop.si/en/pos-terminal-tcpip-en https://www.simple-shop.si/en/pos-terminal-tcpip-en and eg https://www.unicreditbank.si/si/podjetja/upravljanje-z-denarjem/pos-terminal.html#posterminal https://www.unicreditbank.si/si/podjetja/upravljanje-z-denar... The new ones: https://www.sumup.com/sl-si/karticni-citalec-terminal/ https://www.sumup.com/sl-si/karticni-citalec-terminal/ and https://besteron.com/si/pos-terminali/ https://besteron.com/si/pos-terminali/ (both support tips) + many other in similar designs (full front touchscreen) I don't think square supports slovenia for now, but POS vedors add the tip option, and our restaurant owners enable it, because it doesn't cost them anything, any many (especially foreign) guests "feel bad" for choosing the zero on the screen.
- arjie 2mo ago
  Thank you.
jorvi 2mo ago
You them everywhere. Most insane are the bars where you have to walk up from your seating to the bar to order, the bartender plops the drinks on the bar and immediately moves on to another customer, and the terminal still displays default tip amounts and you have to do custom → €0. What the hell am I tipping you for? At this point I'm waiting for supermarket self-checkout to add a default tip amount.
- Scaled 2mo ago
  Self service checkout in some airport shops do have tip option already, unfortunately
  - arjie 2mo ago
    Hahaha, I was surprised by one of those in Newark/EWR. I can't believe it's real haha. Who gets the tip? I just tipped the self-service worker in cash ;)
- manarth 2mo ago
  I've seen this (UK), albeit "round up to £x.00 and donate the change to charity", which <supermarket> will use to announce "We've donated £X million to charity".
  - GJim 2mo ago
    Ah, the charity donations. Esso petrol stations routinely ask for this, and the staff member ALWAYS clicks the 'no' button before you can offer your card. Source: Somebody who drives around the UK a lot for work.
    - manarth 2mo ago
      B&Q are on the naughty list too (and the cashier also frequently clicks the 'no' button).
  - account42 2mo ago
    Interestingly I haven't seen the charity thing seen here in Germany for a while. I guess its because they all are asking if you have a customer loyalty card now (sometimes for both the chain-specific one and wider programs) and there is only so much they can ask for before the cost from lower throughput becomes significant.
Symbiote 2mo ago
It's configurable on any terminal that supports it — obviously the terminal is designed so it can be used in a restaurant, or for paying in a shop, or paying a fee to the government. (To give an example of where even Americans don't tip.)
- yuye 2mo ago
  I'm not American, but from what I've heard about the wait times at the DMV, I'm sure many would love the option to tip 20% for faster service.
  - account42 2mo ago
    Then they would be shortsighted because before no time you would need to tip 20% minimum to get even the quality of service you get now.
    - arjie 2mo ago
      It would be pretty neat to actually have the thing funded through a revenue neutral ticketing scheme. i.e. you just auction off tickets for 4 week blocks. That will allow people who are time-sensitive to appropriately select, and if you make more than you need you can just rebate participants proportional to their spend. Might be a pretty good way to allocate the scarce resource.
    - yuye 2mo ago
      The cynic in me would say that's just allowing market forces to set the price by supply/demand. But obviously, a government service should give fair and proper service to everyone.

by arjie 2mo ago

ajsnigrutin 2mo ago

There's a bunch of them, but the tip offers are usually on the newer touchscreen (probably android based) ones. The old ones (never seen the tip option on those... for now): https://www.simple-shop.si/en/pos-terminal-tcpip-en https://www.simple-shop.si/en/pos-terminal-tcpip-en and eg https://www.unicreditbank.si/si/podjetja/upravljanje-z-denarjem/pos-terminal.html#posterminal https://www.unicreditbank.si/si/podjetja/upravljanje-z-denar... The new ones: https://www.sumup.com/sl-si/karticni-citalec-terminal/ https://www.sumup.com/sl-si/karticni-citalec-terminal/ and https://besteron.com/si/pos-terminali/ https://besteron.com/si/pos-terminali/ (both support tips) + many other in similar designs (full front touchscreen) I don't think square supports slovenia for now, but POS vedors add the tip option, and our restaurant owners enable it, because it doesn't cost them anything, any many (especially foreign) guests "feel bad" for choosing the zero on the screen.

arjie 2mo ago
Thank you.

jorvi 2mo ago

You them everywhere. Most insane are the bars where you have to walk up from your seating to the bar to order, the bartender plops the drinks on the bar and immediately moves on to another customer, and the terminal still displays default tip amounts and you have to do custom → €0. What the hell am I tipping you for? At this point I'm waiting for supermarket self-checkout to add a default tip amount.

Scaled 2mo ago
Self service checkout in some airport shops do have tip option already, unfortunately
- arjie 2mo ago
  Hahaha, I was surprised by one of those in Newark/EWR. I can't believe it's real haha. Who gets the tip? I just tipped the self-service worker in cash ;)
manarth 2mo ago
I've seen this (UK), albeit "round up to £x.00 and donate the change to charity", which <supermarket> will use to announce "We've donated £X million to charity".
- GJim 2mo ago
  Ah, the charity donations. Esso petrol stations routinely ask for this, and the staff member ALWAYS clicks the 'no' button before you can offer your card. Source: Somebody who drives around the UK a lot for work.
  - manarth 2mo ago
    B&Q are on the naughty list too (and the cashier also frequently clicks the 'no' button).
- account42 2mo ago
  Interestingly I haven't seen the charity thing seen here in Germany for a while. I guess its because they all are asking if you have a customer loyalty card now (sometimes for both the chain-specific one and wider programs) and there is only so much they can ask for before the cost from lower throughput becomes significant.

Symbiote 2mo ago

It's configurable on any terminal that supports it — obviously the terminal is designed so it can be used in a restaurant, or for paying in a shop, or paying a fee to the government. (To give an example of where even Americans don't tip.)

yuye 2mo ago
I'm not American, but from what I've heard about the wait times at the DMV, I'm sure many would love the option to tip 20% for faster service.
- account42 2mo ago
  Then they would be shortsighted because before no time you would need to tip 20% minimum to get even the quality of service you get now.
  - arjie 2mo ago
    It would be pretty neat to actually have the thing funded through a revenue neutral ticketing scheme. i.e. you just auction off tickets for 4 week blocks. That will allow people who are time-sensitive to appropriately select, and if you make more than you need you can just rebate participants proportional to their spend. Might be a pretty good way to allocate the scarce resource.
  - yuye 2mo ago
    The cynic in me would say that's just allowing market forces to set the price by supply/demand. But obviously, a government service should give fair and proper service to everyone.