Yeah the article makes it unclear but this doesn't sound like she was "stranded" for long: > “I had no idea the issue had been corrected until I was allowed to

Yeah the article makes it unclear but this doesn't sound like she was "stranded" for long: > “I had no idea the issue had been corrected until I was allowed to board my flight home,” Webb said. “Had I not spent hours on the phone trying to resolve the matter, I have no idea how long I could have remained stranded abroad.” Sounds like there were indeed channels to escalate this.