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> I think about 10% of my SaaS company is in the support department, no outsourced support at all. We have about 50k paying customers. What your your company d
by aashu_dwivedi 1mo ago
> I think about 10% of my SaaS company is in the support department, no outsourced support at all. We have about 50k paying customers.
What your your company do? Is it low ticket business or a high ticket business?
- DanielHB 1mo agoI work with music streaming, I don't really know how to judge what is low-ticket vs high-ticket. However it is a medium-to-high margin business. Our free tier is time-limited but we still look at all tickets even from non-paying customers (in the hopes of converting them). A 1-hour intervention from a customer rep can result in a multi-year paying customer.