Sorry if the tone was off but I'm trying to peel off the layers of narrative on this and get to the real story. And that is the all too common story of a combin

Sorry if the tone was off but I'm trying to peel off the layers of narrative on this and get to the real story. And that is the all too common story of a combination of poorly defined and enforced policy by a vendor and a strategy of hope and ignorance from a customer. The non-profit part of it is moot. This could happen to anyone. I'm more than a little annoyed that "non-profit" and "charity" is used to shape opinion. Having worked for a charity before, they aren't necessarily the bastions of moral virtue even when claiming non-profit status. I've seen cash efficiencies so low that there's almost no point in them existing. Not that it matters, again because this problem applies to non-profit and profit organisations. Thus this should be a warning to people here to make sure that you have an exit plan and a strategy if you use the services regardless of who you are or what you do. Not hatred of the vendor. Because every single vendor out there can arbitrarily cut you off from a service at their will through automation, incompetence or malicious behaviour and there's probably nothing you can do about it.