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I’m also worried that this is just the future of SaaS where everything is a Kafkaesque nightmare of automated processes no one even understands anymore, and eve

I’m also worried that this is just the future of SaaS where everything is a Kafkaesque nightmare of automated processes no one even understands anymore, and even these incidents are lost in so much complexity the businesses either don’t care or don’t even know it’s happening.

EvanAnderson 2mo ago
That's pretty much the way the work did now if you're dealing with the "right" companies. The future isn't evenly distributed.
anonzzzies 2mo ago
It already is, that’s why I prefer companies I can physically visit. My hosting, email, payments for my company are now places I can reach within hours and just have a chat. In person, people are a lot less nasty and they cannot yet (…) fob me off with an AI.
- hansvm 2mo ago
  To be fair, the last time I had an issue with Google I just drove up to the Googleplex, and the front desk was very helpful routing me to the right real person. Proper support otherwise was impossible.
  - anonzzzies 2mo ago
    Little sad it is like that, but at least local vendors have a chance now again. If they don't want to become 'the biggest' / make 'trillions', then you good service and 100k clients works fine too.
Gareth321 2mo ago
I think the AI dystopia will save us from the SaaS dystopia and ultimately win. Dark patterns? AI doesn't care about dark patterns. It will instantly navigate around them. 10% annual price increases for absolutely no reason? No problem! Just build a replacement. 98% of SaaS applications out there no longer have a moat. My friend just contracted out a CRM replacement for Salesforce for a small company for $65k. He built it in a few days for a few hundred dollars. Obviously it's much less feature rich, but this company never used 99% of the features in Salesforce anyway. If anything, a light weight and bespoke CRM was what they always needed and wanted anyway. SaaS just wasn't viable for bespoke. Ads killing the experience? AI will hunt down every explicit and hidden ad and eradicate it. The entire ad model is about to die.
bell-cot 2mo ago
Is this particular problem really SaaS behavior, or is it "market share too large to care" behavior?

EvanAnderson 2mo ago

That's pretty much the way the work did now if you're dealing with the "right" companies. The future isn't evenly distributed.

anonzzzies 2mo ago

It already is, that’s why I prefer companies I can physically visit. My hosting, email, payments for my company are now places I can reach within hours and just have a chat. In person, people are a lot less nasty and they cannot yet (…) fob me off with an AI.

hansvm 2mo ago
To be fair, the last time I had an issue with Google I just drove up to the Googleplex, and the front desk was very helpful routing me to the right real person. Proper support otherwise was impossible.
- anonzzzies 2mo ago
  Little sad it is like that, but at least local vendors have a chance now again. If they don't want to become 'the biggest' / make 'trillions', then you good service and 100k clients works fine too.

Gareth321 2mo ago

I think the AI dystopia will save us from the SaaS dystopia and ultimately win. Dark patterns? AI doesn't care about dark patterns. It will instantly navigate around them. 10% annual price increases for absolutely no reason? No problem! Just build a replacement. 98% of SaaS applications out there no longer have a moat. My friend just contracted out a CRM replacement for Salesforce for a small company for $65k. He built it in a few days for a few hundred dollars. Obviously it's much less feature rich, but this company never used 99% of the features in Salesforce anyway. If anything, a light weight and bespoke CRM was what they always needed and wanted anyway. SaaS just wasn't viable for bespoke. Ads killing the experience? AI will hunt down every explicit and hidden ad and eradicate it. The entire ad model is about to die.

bell-cot 2mo ago

Is this particular problem really SaaS behavior, or is it "market share too large to care" behavior?