> this complex system collapses (rather than degrade gracefully) when demand exceeds capacity This. It's easy to be an "armchair quarterback," here, though.

> this complex system collapses (rather than degrade gracefully) when demand exceeds capacity This. It's easy to be an "armchair quarterback," here, though. Handling stuff like this, needs to be planned for, from the start. I suspect that a lot of the issues are because GitHub is something that started small (and probably quickly), and has accreted. Things like Facebook are in a similar boat.