>3) that talking to people is almost always the better choice when you get tempted to write a long reply. indeed! but i would add (in corporate environments):

>3) that talking to people is almost always the better choice when you get tempted to write a long reply. indeed! but i would add (in corporate environments): 4) follow up your phone call/face-to-face chat with a brief email summary, so you have something in writing. it has saved me countless times over my career.