Not quite, or at least not in my experience. The difference with AI is that the agent becomes the first level of triage. It (many times) asks the easy initial

Not quite, or at least not in my experience. The difference with AI is that the agent becomes the first level of triage. It (many times) asks the easy initial questions (did you turn it off and on again?) so I don't have to. Doesn't always work like this, but often enough.