I sit in an office space where some people work on customer support voice agents, and the experience is terrible. I’ve just had to call a support number for th

I sit in an office space where some people work on customer support voice agents, and the experience is terrible. I’ve just had to call a support number for the first time in forever, and I’m met with a robot who perfectly understands my request (I speak very slowly and clearly), and proceeds to completely reject a 6 digit code, insisting it is 4 digits, and taking awkward silence to a new extreme (30-60 seconds between each interaction). I’ve worked on speech-to-text and have read transcripts between two people talking where everything the one person says comes out like complete gibberish because they’re on the wrong side of a single-directional microphone. A human would interject either during the meeting, or at least while transcribing. Putting it in production now is gambling your authenticity for cost saving, hoping your shitty voice bot is only as bad as the rest. Hopefully with this oncoming mass unemployment caused by AI automation we will have some hands free to provide some genuine service instead of this ridiculous nonsense.