3 ms·
I worked at Etsy when it expired and the execs got this question a lot. The TL;DR is that the expected outcome is that it massively increases the support burden
by jakevoytko 1mo ago
I worked at Etsy when it expired and the execs got this question a lot. The TL;DR is that the expected outcome is that it massively increases the support burden (wait I didn't mean to click that; wait I actually need to send it to another address; wait I didn't realize shipping was a hundred dollars) without really enabling more sales. So it was a neat idea and worth trying when ecommerce was new, but now we know enough about ecommerce to know that the user has to confirm details of their purchase.
- dabinat 1mo agoI always thought the physical buttons Amazon used to offer were interesting. The idea is that if you’re at an office and you have reams of paper stored near the printer, you put a button next to them. Then whoever grabs the last one hits the button and it automatically orders more. But I’d imagine they discontinued them precisely for the reasons you describe.
- Paul_Clayton 1mo agoWould having prominent "cancel order" and/or "edit order" buttons and delayed payment processing have sufficiently reduced the support costs for such cases? (I am guessing not since such is an obvious method of providing a fast/easy default with a somewhat easy undo, but sometimes the obvious is missed or turns out to add problems -- like people seeing a prominent "edit/cancel order" and assuming it meant 'confirm/place order' as used by every other site.)