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What product does not listen to how users use the product to design the first or later version of a product?
by charcircuit 2mo ago
What product does not listen to how users use the product to design the first or later version of a product?
- rf15 2mo agoMost products don't spy on you?
- itake 2mo agoAccording to "Build things that last" author, 90% of the businesses evaluated are "customer first", meaning business listen to the customer and improve their produce based on that feedback.
- solid_fuel 2mo agovoluntary feedback - things like "I wish the customer service was faster" - is not the same thing as measuring engagement time down to the millisecond and using that data to feed a presentation loop.
- charcircuit 2mo agoEngagement is measuring voluntary feedback. If you aren't engaged you typically either move to the next piece of content or close the app. These are the voluntary mechanisms you as a customer report how good the recommendation is.
- solid_fuel 2mo agoNo, engagement is not voluntary feedback, because there is no way to use the product without it being measured.
- charcircuit 2mo agoThe user chooses themselves what part of a product they engage with. It's like reporting a post would be considered voluntary feedback on the anti spam systems even if it's the case that every report is measured and fed back into the model for predicting reports.
- solid_fuel 2mo ago> The user chooses themselves what part of a product they engage with. It's like reporting a post would be considered voluntary feedback on the anti spam systems even if it's the case that every report is measured and fed back into the model for predicting reports. If the user cannot use e.g. instagram without generating engagement metrics, then it is not a voluntary metric. User reports - which are generated via a deliberate action from the user - are voluntary.
- charcircuit 2mo agoOpen the app. Liking videos. Swiping off of a video early. These are voluntary too.
- solid_fuel 2mo agoI think I have made my point about the difference between voluntary and involuntary metrics quite clearly. If you aren’t going to meaningfully engage with it, we have nothing further to discuss.
- charcircuit 2mo agoSame we can end it. I personally see reporting a video and liking the video as being the same. They are 2 different voluntary actions users can take. I personally see these taps and swipes by the user as deliberate actions they are making, but I guess you don't?
- solid_fuel 2mo ago
- vasco 2mo agoA hammer doesn’t have a sensor to know how you are doing while you're hammering away, and it doesn't make the strike smoother to keep you hammering longer if you start seeming tired. Almost no products ever monitor you
- charcircuit 2mo agoBut I can collect feedback about it compared to other hammers. If you really wanted to you could attach an IMU to the hammer and run a user study collecting such usage data. Then use that usage data to evolve the design for the next generation of the hammer you produce.