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Re: AWS. Yes, you have agreed to SLAs. Credit is issued on your bill if they slip away from the 99% uptime contract.
by 1970-01-01 2mo ago
Re: AWS.
Yes, you have agreed to SLAs. Credit is issued on your bill if they slip away from the 99% uptime contract.
- Eridrus 2mo agoYes, but they do not compensate you based on your lost revenue, they compensate you based on how much you spent with them. The best you can get from them is a refund.
- digitalPhonix 2mo agoDepends on the SLA. Usually you negotiate an SLA to cover much more than a refund of the missed service targets (but with a fixed/known ahead of time cost for breaching the SLA).
- badestrand 2mo ago"Usually"? How many of Amazon's AWS customers have a custom SLA with them, maybe 0.001%?
- digitalPhonix 2mo agoI would say even smaller; but more than 90% of those SLAs will have explicit remediation and compensation clauses, hence “usually” wrt. to negotiating an SLA.