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I've had this sort of thing happen with a Dell XPS, and their response was "purchase a new laptop". While it would be great if we had stronger consumer protecti
by jszymborski 2mo ago
I've had this sort of thing happen with a Dell XPS, and their response was "purchase a new laptop". While it would be great if we had stronger consumer protection, for both economic and environmental reasons I prefer the Framework approach.
- 63 2mo agoWhen you purchase a new laptop, you can choose a different manufacturer who may have a more durable product. When you have a framework, you're forced to buy the same component from the same company that made it poorly in the first place, if it's even in stock.
- organsnyder 2mo agoYou're always free to purchase a new laptop, though.
- nomadygnt 2mo agoWhen you buy a framework, you are not forced to buy the same component from framework. You are free to buy a new laptop like you would if your laptop from Dell failed.
- iamjackg 2mo agoWhile that's true, I'd still rather replace a single component rather than turn a whole laptop into e-waste.
- bityard 2mo agoYou didn't mention what the problem was, but Dell laptops are so ubiquitous that buying replacement parts on eBay is both very easy and highly affordable. This is one of the reasons I'm partial to Dell, even in the face of all the objectively better-designed alternatives.