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> For three years, the laptop has served me well, until Framework suggested via newsletter to install the latest BIOS update, version 3.20, with a bunch of secu

by Sweepi 2mo ago

> For three years, the laptop has served me well, until Framework suggested via newsletter to install the latest BIOS update, version 3.20, with a bunch of security fixes. Unfortunately, the system hung and displayed a corrupt image on the screen, signifying a failed BIOS flash. > Naturally, I reached out to Framework support, who told me to unplug the laptop, let the battery drain, and power it back on again afterwards, hoping the laptop would recover by itself. Unfortunately, it never did, and after giving Framework a bunch of information, they informed me that since my 1-year warranty has expired, I have no option but to purchase a new Framework motherboard, which will cost at least CA$500. This is very disappointing. 1) Framework failed in not implementing a bootloader which takes a BIOS file on a USB-Stick and flashes it w/o requiring a working BIOS/Firmware or even a CPU/RAM. Every $70 Desktop-Mainboard worth its salt has this feature. 2) Considering 1) and that it was an official BIOS that caused the issue, Framework should repair (replacing/re-flashing the BIOS chip) for shipping fees max. I am furious. We have recovery-bootloaders in devices with $10 bill of materials. Its not rocket science!

throwaway2037 2mo ago
> bootloader which takes a BIOS file on a USB-Stick and flashes it w/o requiring a working BIOS/Firmware or even a CPU/RAM For those unaware, this is sometimes called "BIOS recovery" or "crashfree BIOS". In short, if a BIOS update fails and bricks your motherboard, you can load the image of a known-working BIOS update onto a USB memory stick. Normally, a single USB slot on the motherboard has a special marking to indicate that it can be used to "unbrick" the motherboard. Insert the USB memory stick, start the PC, and the BIOS recovery should be automatic. I agree with the parent post: This would be an excellent feature for Framework Computer to add. From a simple Google search, it appears that their desktop computer already has this feature.
thisislife2 2mo ago
I sympathise with both parties. As customers, things like these really do test our patience. I wanted to support Jolla / Sailfish and purchased their phone but dealing with the bugs in the OS, for years, even as I was using it as my main phone, was sometimes exasperating, if not down right frustrating. At the same time, it was also disheartening to see Jolla make wrong business decisions, and struggle to stay alive as a business. Sad to see Framework struggling with their products too. It is difficult to not be angry at a company you want to support but are also pissed at because you are not getting your money's worth.
Sweepi 1mo ago
Update[20260828]: Framework made this statement(unfortunately only to the press, not on their website): We've received reports of a small percentage of Framework Laptop 13 7040 Series BIOS updates resulting in non-bootable boards and are investigating the root cause of the issue. In the meantime, in addition to replacing in-warranty Mainboards, we are making exceptions for out-of-warranty replacements where we can confirm a stable-release BIOS update caused the board to become non-bootable. In parallel to this, we're introducing "Crisis Recovery Mode" BIOS functionality to enable a path for failed updates to be directly recoverable. Our latest Framework Desktop BIOS release includes this functionality, and we are actively bringing it to Framework Laptop 12, 13, and 16 in our upcoming BIOS

by Sweepi 2mo ago

throwaway2037 2mo ago

> bootloader which takes a BIOS file on a USB-Stick and flashes it w/o requiring a working BIOS/Firmware or even a CPU/RAM For those unaware, this is sometimes called "BIOS recovery" or "crashfree BIOS". In short, if a BIOS update fails and bricks your motherboard, you can load the image of a known-working BIOS update onto a USB memory stick. Normally, a single USB slot on the motherboard has a special marking to indicate that it can be used to "unbrick" the motherboard. Insert the USB memory stick, start the PC, and the BIOS recovery should be automatic. I agree with the parent post: This would be an excellent feature for Framework Computer to add. From a simple Google search, it appears that their desktop computer already has this feature.

thisislife2 2mo ago

I sympathise with both parties. As customers, things like these really do test our patience. I wanted to support Jolla / Sailfish and purchased their phone but dealing with the bugs in the OS, for years, even as I was using it as my main phone, was sometimes exasperating, if not down right frustrating. At the same time, it was also disheartening to see Jolla make wrong business decisions, and struggle to stay alive as a business. Sad to see Framework struggling with their products too. It is difficult to not be angry at a company you want to support but are also pissed at because you are not getting your money's worth.

Sweepi 1mo ago

Update[20260828]: Framework made this statement(unfortunately only to the press, not on their website): We've received reports of a small percentage of Framework Laptop 13 7040 Series BIOS updates resulting in non-bootable boards and are investigating the root cause of the issue. In the meantime, in addition to replacing in-warranty Mainboards, we are making exceptions for out-of-warranty replacements where we can confirm a stable-release BIOS update caused the board to become non-bootable. In parallel to this, we're introducing "Crisis Recovery Mode" BIOS functionality to enable a path for failed updates to be directly recoverable. Our latest Framework Desktop BIOS release includes this functionality, and we are actively bringing it to Framework Laptop 12, 13, and 16 in our upcoming BIOS