What an odd hill to die on. Maybe I just lost a $30M client because they wanted an issue fixed now. Maybe my company would get sued for violating their contract

What an odd hill to die on. Maybe I just lost a $30M client because they wanted an issue fixed now. Maybe my company would get sued for violating their contractual obligations if someone went cowboy to bypass procedures. Maybe I pay for a service and I want that service to work consistently during core business hours.