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Sure, the way I see that in order for the 5 whys to work, you still need to know that Joe made the immediate mistake. Now, as part of the process, you create wa
by zaidf 14y ago
Sure, the way I see that in order for the 5 whys to work, you still need to know that Joe made the immediate mistake. Now, as part of the process, you create ways to prevent that mistake. When doing that preventative analysis, the other whys should pop up and the solution may well be something beyond Joe.
- jaggederest 14y agoRight my point is that saying 'It's Joe's fault' is wrong. The blame lies beyond him. It's cool to say 'he forgot to xxx' or 'he made a mistake and yyy', but to just categorically call it his fault is wrong.
- zaidf 14y agoIf the responsibility lies beyond him, then he shouldn't say it was his fault. You only say that if it was indeed your fault or you qualify how much of it was your fault.