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> We see other flights to our destination that were scheduled after ours from the same airline on the same type of plane boarding and leaving. I feel like ther
by zamadatix 2mo ago
> We see other flights to our destination that were scheduled after ours from the same airline on the same type of plane boarding and leaving.
I feel like there is a lot more to the fungibility of planes. E.g. add just one more consideration, like bag loading, to the scenario and suddenly you end up with a mess of not great answers for a whole complex tree of things unless you somehow know with certainty how long the fix is actually going to take ahead of time. The more of these additional considerations you add, the more they start interacting with each other and the less likely "just switch the planes" only means passing the delay along.
- jonhohle 2mo agoThat’s the airline’s concern. Imagine having a reservation at a restaurant and something happens to make the table unavailable. Should you wait for everyone else who made later reservations and all the walk ins who came while waiting you were waiting for your table to finish before getting seated? Your meal was already ruined, no sense in ruining the meals of everyone else? What about hotel reservations, or literally any other thing you book ahead of time. If a bus is taken out of service the people who were waiting for that stop at that time don’t go to the back of the line, they get the next bus. I’m sure airlines feel they are more sophisticated than public transit, but as a passenger I see little difference. If you look at it just from a cost perspective, then you’re absolutely right. And that’s why everything sucks. If you look at it from a human perspective and design around customer service the end result would be different.