2 ms·
This has some lessons that apply much more broadly than to just airports (e.g. apps that make you jump through hoops and expect you to know what 2fa or SSO mean
by piinbinary 2mo ago
This has some lessons that apply much more broadly than to just airports (e.g. apps that make you jump through hoops and expect you to know what 2fa or SSO mean)
- LollipopYakuza 2mo agoExactly. That led me to wonder what in my job do I wrongly assume for my users.
- kevincox 2mo agoOr just anyone involved in communication at all. For example my condo management team has names for every part of the building that they just assume that everyone understands. They don't seem to understand that most of the people living here don't spend most of their time reading the building floor plan.