4 ms·
Have you seen this article about the legal eloquence that Google has in their SLAs? http://www.techcrunch.com/2008/12/04/googles-apps-sla-allows-it-to-minimize
by pierrefar 18y ago
Have you seen this article about the legal eloquence that Google has in their SLAs?
http://www.techcrunch.com/2008/12/04/googles-apps-sla-allows-it-to-minimize-downtime-of-gmail-calendar-and-more/ http://www.techcrunch.com/2008/12/04/googles-apps-sla-allows...
- jacquesm 18y agoNo, I had not seen that. That's pretty ugly actually, when my own services are down for more than a minute I have a very bad knot in my stomach and I would not dare to point at my (non-existent) sla to say, see, I told you this was ok. In the future, I think track record and transparency of SLA's will be the deciding factor when it comes to application services hosted by third parties.
- pierrefar 18y agoI run a free service that earns me nothing at the moment, and it has crashed occasionally at 2 or 3AM and I dutifully got out of bed and fixed it. That stomach knot you speak of is one I know and dread.