Let's also note that they did say "25 years ago". UX research then and now was, at the very least, different, and there was less experience with web-specific be

Let's also note that they did say "25 years ago". UX research then and now was, at the very least, different, and there was less experience with web-specific behaviour. I'd also note that it was mostly graphic designers doing web design back then, or maybe that's just me.