With all these changes to Googles free lineup, can anyone paying for Google services give some insight to what the support is like? On the free accounts, I pre

With all these changes to Googles free lineup, can anyone paying for Google services give some insight to what the support is like? On the free accounts, I pretty much felt like I was on my own as far as Google is concerned, which I suppose is fair enough. I'm just wondering if you feel like a paying customer? If not, does the service itself make up for it?