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> To fix this you must argue and explain with customer support that the account was hacked an that the 2 factor auth is preventing you from resetting passwords
by chimeracoder 14y ago
> To fix this you must argue and explain with customer support that the account was hacked an that the 2 factor auth is preventing you from resetting passwords and such.
That's not a problem when it comes to Google accounts, though. Maybe Google's lack of customer support is really a "security feature"!
- programminggeek 14y agoMaybe you don't understand. It takes 0 customer support to add 2 factor auth and lock out the original user. It takes several emails and support requests back and forth to finally get it sorted out. Also, maybe a few phone calls. If that happened to your google account, it would be INCREDIBLY unpleasant.
- chimeracoder 14y agoI was just making a joke, but I was pointing out that if you have 2FA enabled, I could (theoretically) call up customer support and try and convince them that you're the attacker and I'm the legitimate account holder.
- programminggeek 14y agoOh sorry, and yes, you are right. It's kind of a screwed up system either way.