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If framework did as you suggest, they would have no way to validate warranty status and recalls. Motherboard died after 3 months? Tough luck, they have no rec
by bityard 2mo ago
If framework did as you suggest, they would have no way to validate warranty status and recalls.
Motherboard died after 3 months? Tough luck, they have no record of you being a customer.
Battery tends to catch fire? I guess they should just post a recall notice to Twitter and hope most people see it somehow.
- okasaki 2mo agoPut a sticker with a unique ID on parts.
- account42 2mo agoOf course they do. How do you think warranty works for in-person cash purchases?
- ang_cire 2mo agoThese are bad examples. Warranty status is tied to hardware* serials. It's not like there are third-party Framework sellers. Sending a recall notice via email doesn't require name, address, dob, etc. Companies are in a bad habit of not actually clearing customer data they don't need.