4 ms·
One of my favorite examples of this kind of thing is requiring a ticket for every change. There is a class of changes that take very little time but have a pos
by alexpotato 2mo ago
One of my favorite examples of this kind of thing is requiring a ticket for every change.
There is a class of changes that take very little time but have a positive impact. If the cost of making a ticket for that change exceeds the cost of the ticket, it's human nature that some people just won't make the change.
This is a bit of a contrived example (e.g. you could bundle multiple small changes into one ticket) but it's still a good example of a policy meant to make things better actually leading to fewer improvements.
- throwatdem12311 2mo agoNot an issue for me anymore. I make a change, then tell the agent to make the ticket too. lol