Thanks for the feedback! Good points, we'll also try to change the text a bit. It's funny that we had some more people say they were really surprised that it "j

Thanks for the feedback! Good points, we'll also try to change the text a bit. It's funny that we had some more people say they were really surprised that it "just worked" to reply inline, but we'll probably add an option to include a link to the webform in the email header or footer as well.