Doubt all you like. Customer support is a huge O&M cost to these companies and they will do nearly anything to reduce calls. I know they track why people are ca

Doubt all you like. Customer support is a huge O&M cost to these companies and they will do nearly anything to reduce calls. I know they track why people are calling, or at least my place does. Half of my career has been spent writing software and making changes to our websites to reduce call volume.