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Anthropic is the new AWS. Amazon's first principle is the Customer Obsession. Making customers happy. Fun bit is that the human psychology rates personal look
by pvtmert 2mo ago
Anthropic is the new AWS.
Amazon's first principle is the Customer Obsession. Making customers happy.
Fun bit is that the human psychology rates personal looking fixes better than having no issues at all.
For example, AWS overcharges you, you contact support, and more or less hassle free they refund or issue credits. The customer feels appreciated, or at least got something "extra" or "special treatment".
Meanwhile, any other (small) cloud. Simple, no weird charges. Even _most_ of network egress is free. But, no reason to call support or feel "extraordinary". Comes out as "meh" against Amazon's "top tier" support model...
- john01dav 2mo agoAnthropic's constant changing of its mind leads to instability which leads to unhappy customers
- axpy906 2mo agoI’ve never gotten a refund from Athropic.
- pvtmert 2mo agoMeanwhile they keep making _mistakes_ and announcing global token resets for everyone. (Like ones for Pro and Max users). Making them happy although Claude Code made them consume tokens faster or more than necessary in the first place.
- riknos314 2mo agoAws is an infrastructure company that builds services on top of that infra to sell more of it at a higher margin. Anthropic trains models on AWS's (and GCPs, and Microslop's) infrastructure, then skims margin off of selling inference also on the infrastructure owned by the other companies. These are extremely different businesses.