If you’re in California you could try using consumer law and small claims court (no lawyer needed). On one hand that would be extra work for a small amount of

If you’re in California you could try using consumer law and small claims court (no lawyer needed). On one hand that would be extra work for a small amount of money, but on the other hand it wouldn’t be a lot of work, could upend the entire situation for everyone (across LOTS of SaaS), and be kind of fun. You win in small claims, it hits HN, and some big law firm launches a class action. There are two relevant laws. One controls gift cards and credits, which in California are valid for a minimum of 10 years regardless of what the company may say. Companies make a surprisingly significant amount of money on selling credits and expiring them from their balance sheet. The second law is a requirement that they issue itemized receipts. If they can’t give you an itemized accounting of how they managed your money (because, as noted above, it’s your money until you spend it) that’s fraud. Have fun!