I consulted for a few hours on a very enterprisey project involving UPS RoadNet Transportation Suite last year. RTS is used by the big company I worked for to p

I consulted for a few hours on a very enterprisey project involving UPS RoadNet Transportation Suite last year. RTS is used by the big company I worked for to plan truck-driving routes. Note: this is a more ambitious technical challenge than anything we did in-house. The major thrust of the project was reconciling the logistics team's desire to work together with IS's desire to simplify desktop management and IS's desire to isolate everything from everything else (for security reasons!). Our users were satisfied with RTS's planning results. The UI gave them some trouble. The major dissatisfaction with it was the difficulty in updating/maintaining the many desktops at our company and at our partners' offices. A year ago, word was that UPS was considering possibly offering RTS as a hosted service. So, is RTS amazing? Well I haven't seen any papers from UPS computer scientists describing their novel contributions to the algorithmic state of the art. The UI is a bit clunky; users don't fall in love with it. But, it doesn't crash often and it does a satisfactory job solving a non-trivial problem, which is more than I can say for typical in-house enterprise software.