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The success or value of a solution isn't measured by its quality, but by its utility to the customer. It's a harsh lesson for anyone who wants to build quality.
by gmueckl 3mo ago
The success or value of a solution isn't measured by its quality, but by its utility to the customer. It's a harsh lesson for anyone who wants to build quality.
- mosura 3mo agoAnd even worse “customer utility” isn’t real but perceived. It is more important to make the buyer feel the solution helps than anything else.