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Before the guaranteed wages all the apps had the tip option at checkout. When NYC enforced a liveable wage, the delivery apps raised holy hell including intrus
by spopejoy 2mo ago
Before the guaranteed wages all the apps had the tip option at checkout.
When NYC enforced a liveable wage, the delivery apps raised holy hell including intrusive popups in the ads telling you how horrible it was for you the innocent consumer, plus added a special extra charge to rub it in.
They ALSO at this time moved the tip to post-checkout which was just an asshole, anti-driver move, explicitly to punish drivers. Tip before checkout was the norm and they changed it in an openly spiteful move.
Even those who like tipping tipped less because now you had to remember to go back to your app to tip. The net effect of the spiteful move was to punish drivers.
- darkwizard42 2mo agoWhy is tip before the order the norm? That is the question. Why would you tip before the service is provided if the tip is meant to be for good service? If the tip is no longer a bonus for good service, then what is it for? This is the confusing part of the entire experience.
- commandlinefan 2mo agoBonus points for tip after the order _is_ the norm in every other context, like in restaurants where it actually makes sense.
- spopejoy 2mo agoIf you eat at a restaurant more than once, it's both customary (not "bonus points" but the norm) + a "don't spit it my food" insurance if you return. If I withhold tip I'm never coming back, whereas if the food is just that good I'll grit my teeth and tip. Driver tips are unrelated. Sure I've felt bad the single-hand-counted times I've gotten "bad service" but the other 97+% of times they do the normal thing: deliver somewhat on time. Just tip before and stop whining.