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In 14 years of customer support, it was always frustrating to me how many customers would be more than happy to help provide better information to track down an
by thomasknoll 14y ago
In 14 years of customer support, it was always frustrating to me how many customers would be more than happy to help provide better information to track down an issue, but can't because the process is just too difficult for them to understand. I love hearing about tools that make that process much easer. It's like a win win win (win).
- NinjaSudo 14y agoI'm really excited for more Data driven support. With this, now we can get rid of those annoying canned responses to each user asking for the basics of the issue they're having. Yay!