24/7 support does not mean (to me, obviously) 24/7 cheerleading: "come on, we are going to solve this issue". As far as I know, "support" means "tackling with

24/7 support does not mean (to me, obviously) 24/7 cheerleading: "come on, we are going to solve this issue". As far as I know, "support" means "tackling with the problem", not just saying "I'll do what I can expect a mail from me...".