Seconded. Ofcourse everyone should take such "rave reviews" on the internet with a grain of salt but over here in germany I have the very same expirience with a

Seconded. Ofcourse everyone should take such "rave reviews" on the internet with a grain of salt but over here in germany I have the very same expirience with amazon and plenty of stories from friends who also were positively surprised. Just a few anecdotes: * Ordered a paperback, 1 week later amazon tells me that they made a mistake and I'd have to wait a month for the paperback - or take hardcover instead for the same price (hardcover would've been almost twice as expensive at the time). Had hardcover + a voucher in the mail 2 days later. * Friend ordered dozens of DVDs. A few were damaged in shipping (only the boxes, the discs still intact). Amazon sent replacements without even wanting the broken ones back. * Once they shipped a wrong book to me. 2 days later, before I had a chance to complain, I received the requested one, along with a voucher, an apology and a notice that I can keep the one they sent to me by accident. Way to do business I'd say. If there's a reason for amazon's success, apart from the competitive prices, then it would be that kind of "customer first" policy - where else do you ever get that nowadays?