4 ms·
90% of the time when I call a call center I need a human to fix an organisational bug - e.g. faulty billing or some other kind of mixup. AI cannot help with thi
by pydry 3mo ago
90% of the time when I call a call center I need a human to fix an organisational bug - e.g. faulty billing or some other kind of mixup. AI cannot help with this.
If it's to do something normal you could do through the website there was no need for AI - a website or app suffices - provided it isnt terrible.
Capital definitely thinks it can save costs here but capital is getting increasingly delusional these days.
- ACCount37 3mo agoNeither can an average call center human. A good 90% of call center humans are flesh interpreters for support scripts. They are being paid to act like they don't have free will.
- r0m4n0 3mo agoThe HN crowd is not the usual demographic for call centers. Im willing to generalize a vast majority of callers can find the info they are looking for if they tried a little
- pydry 3mo agoWell, yeah. I'm definitely more tolerant of bad web UX than the average boomer.