11 ms·
Patients are not customers, or at least I don’t want to live in a world where patients are considered customers. Customers and vendors are usually more of a sym
by datsci_est_2015 3mo ago
Patients are not customers, or at least I don’t want to live in a world where patients are considered customers. Customers and vendors are usually more of a symmetric relationship: price transparency, alternatives, lack of urgency. These are all characteristics of transactions that healthcare often lacks.
- markdown 3mo agoIf the hospital is owned by private equity, the owners definitely think of the patients as customers. Doctors and nurses shouldn't, but the owners do.
- deejaaymac 3mo agoCustomer, user, patient...it's all the same.
- fn-mote 3mo agoThe customer has more power than a patient. I definitely want to be a customer.