> Nurses are instructed to stick to a script on phone calls and give no more than two to three pieces of advice So stupid. If you had ever made a phone call to

> Nurses are instructed to stick to a script on phone calls and give no more than two to three pieces of advice So stupid. If you had ever made a phone call to a patient, or their family member, you’d soon realise how bad this is. You need to talk to the patient and something a family member too. Be too hasty and you cause more harm than good.