> Customers are customers because of capital. Do you mean that in general, or only in this specific situation? In general it's obviously not true. > Manageme

> Customers are customers because of capital. Do you mean that in general, or only in this specific situation? In general it's obviously not true. > Management represents the owners (capital.) Only insofar as any employee represents the owners. > Any other framing is delusional. See https://en.wikipedia.org/wiki/Principal%E2%80%93agent_problem https://en.wikipedia.org/wiki/Principal%E2%80%93agent_proble...