The distinction between observability and discovery is important. Observability answers "what broke" — discovery answers "what should we build". How you handle

The distinction between observability and discovery is important. Observability answers "what broke" — discovery answers "what should we build". How you handle sessions that span multiple interactions or context resets? A user might express frustration in message 3 of a conversation but the root cause was a tool failure in message 1 that the agent recovered from poorly!