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I don't know how they're measuring productivity for customer support, but it certainly isn't in terms of customer satisfaction. People have never been happy wi
by Hugsbox 3mo ago
I don't know how they're measuring productivity for customer support, but it certainly isn't in terms of customer satisfaction. People have never been happy with chatbots when they're trying to reach a human.
- sethammons 3mo agoWe are getting ai responses from cloud providers. From both aws and google, my teams have received obviously ai generated and non-applicable advice. The latest was that we need to write in object pooling in their client code, an option that doesn't exist yet in _their_ client code. Like, yo, that is a you-problem on performance bottlenecks; we expect you to provide solutions.