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A few months ago, I heard a keynote speaker claim that LLMs did not give any measurable productivity gains, except in two fields: customer support and software
by mcv 3mo ago
A few months ago, I heard a keynote speaker claim that LLMs did not give any measurable productivity gains, except in two fields: customer support and software development, where they resulted in about 30% productivity improvement. I forgot if he presented any sources, and if he did, I forgot those, but it sounds plausible to me.
But instead of productivity, I'm much more interested in using it to improve quality. You've got a tireless reviewer who is always ready to review your code and catch any gaps.
- Hugsbox 3mo agoI don't know how they're measuring productivity for customer support, but it certainly isn't in terms of customer satisfaction. People have never been happy with chatbots when they're trying to reach a human.
- sethammons 3mo agoWe are getting ai responses from cloud providers. From both aws and google, my teams have received obviously ai generated and non-applicable advice. The latest was that we need to write in object pooling in their client code, an option that doesn't exist yet in _their_ client code. Like, yo, that is a you-problem on performance bottlenecks; we expect you to provide solutions.