> Note that the objection is as much to the abruptness as the scale of the price increase. When companies buy a service, they normally agree a bespoke contract

> Note that the objection is as much to the abruptness as the scale of the price increase. When companies buy a service, they normally agree a bespoke contract for 5 years or so and a fixed price for additional units, often with an option of a further x years period too. So sounds like there wasn't a bespoke contract as lawyers should have picked it up.