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Perhaps the feedback boxes they put in every app should actually be read. That’s a them problem.
by transcriptase 3mo ago
Perhaps the feedback boxes they put in every app should actually be read. That’s a them problem.
- voakbasda 3mo agoThose boxes are not there to generate feedback. They are there to placate the user by implying that their voice will be heard.
- wafflemaker 3mo agoI reported 3 errors/feature requests in Oura Ring app. After going through the reporting process I felt much less irritated at the bugs and smiled to myself thinking that must have been the purpose of the reports. To my astonishment, 3-4 months later they fixed the errors and rolled out the feature I asked about. WTH, people read those reports? I know people do, I often get in touch with support for various services, knowing that in the sea of people not giving feedback, your comments mean a lot. But up until recently both the Oura App and their support was very mediocre. Where's my enshittification?
- nar001 3mo agoI guess Oura hasn't heard the feedback about outsourcing their support/engineers yet! Enjoy knowing you made their app better, I'm sure with time it won't work anymore, sadly
- warumdarum 3mo agoYou can also be excluded from experimental rollouts by writting profanities in the comment boxes. On mf a day keeps the experimentals at bay.