Microsoft's hit and mostly miss marketing aside, the company itself is pretty open and engaged for one of it's size. Lots of employee blogs, hosted forums, pub

Microsoft's hit and mostly miss marketing aside, the company itself is pretty open and engaged for one of it's size. Lots of employee blogs, hosted forums, public bug trackers, early and long-running open betas. They'd been crowdsourcing crash dumps for years before anyone knew what "crowdsourcing" was.