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Ask HN: As a customer, how do you feel about AI-First Customer Support?
I've seen mixed sentiments out there. What has been your experience from the customer-side?
- Cyberdog 3mo agoWith all due respect to the people of South Asia, the clankers are generally far more understandable to my American ears. I don’t like it but to say otherwise would be a lie. That said, every time I’ve called in to one of them, the conversation has gotten to the “let me get a human agent on the line” stage and I end up talking to an Indian anyway.
- gerardojbaez 3mo agoThat's hilarious and actually a very valid point. I feel like companies treat customer support as an afterthought. AI or outsourced, it's just a bad experience and no better than waiting on the line for a real local human.
- gus_massa 3mo agoI ask to talk to a human!
- Roshni1990r 3mo ago[flagged]
- mechXsteam 3mo agoWell, i want my problem sorted no matter who solves it, but when human support is available, i'd want to prefer that. Built exactly something like that: meridial.dev - Lets you do zoom meetings inside your app when your users are stuck, when you are not available, agent is going to handle the stuff for you. Worth checking out.