> try to design the internal tools in such way as to make the users fall into a pit of success. Yes. I couldn't agree more. The tools have to make it quick and

> try to design the internal tools in such way as to make the users fall into a pit of success. Yes. I couldn't agree more. The tools have to make it quick and easy for the users to succeed - as invisible as possible, and transparent to what a user wants to achieve.