Attempting to "optimize profits" in this manner annoys me mainly because advertising makes up 96% of Google's revenue. 4% accounts for every other source of inc

Attempting to "optimize profits" in this manner annoys me mainly because advertising makes up 96% of Google's revenue. 4% accounts for every other source of income they have. If advertising is their strength, decreasing access to business users for advertising in the name of revenue from such a basic service seems like a bad decision. That being said, if this is this is a precursor to responding to complaints about access to Google customer service by giving all Google Apps business customers access to better support, it may make some sense.